FAQ & Policies

Frequently Asked Questions
Q : I have submit my inquiry, but i receive message to contact somebody else. A : There are two reasons for your situation: If you submit your inquiry as a wholesaler or reseller we will ask our supplier to contact you so you can deal the price directly with them. And second is we have a reseller in your area, then we ask them to contact you for pricing. Q : How can i access your price lists section ? A : Our price lists section is for our reseller only, if you plan to become our product reseller go to furniture reseller registration page and submit your request. Once we receive your request we will make review and cosideration, and inform you later about detail. A : Your price range is not as cheap as you promise, why? Q : We promised our client reasonable price not cheap price. You can calculate used wood for the items, workmanship, finishing costs, then you will see it's reasonable unless you expecting us to use stolen teak wood from the forest. Privacy Your privacy is most important to us. No personal information, address, email and phone numbers will ever be given or sold to any third party under any circumtances. Your information is only be used if there are questions about an order. Shipping Information. Shipping quotation will be included on retail order. Stock will be shipped in 2 weeks for ready to ship stock, 4 weeks for repaired stocks of receipt payment. Any shipping damage claim must be made within 3 days of delvery. Replacement will be shipped in next container or LCL for retail order and last container order. Retail order only accepted from outside areas of our wood furniture reseller. Payment Payment will be 100 % for retail order (LCL), before production schedule start. Downpayment 50 % for FCL, next 50 % on shipment. Your payment will be returned 100%, if you cancel order before production schedule start. 50% after production schedule start. Prices are subject to change without notice. Feel free to contact us with any questions